GitHub Pro account incorrectly shows "billing plan does not support private pages" error

[xunxun2001]

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Question

Body

GitHub Pro Private Pages Access Issue

Problem Description

I am a GitHub Pro subscriber, but when trying to access GitHub Pages for my private repository, I receive the following error message:

"Your billing plan does not support private pages. To restore this page, change its visibility to public or upgrade your billing plan."

What I've Tried

• Confirmed my GitHub Pro subscription is active in billing settings
• Tried accessing the site in different browsers and in private/incognito mode
  

Additional Information

• The repository was previously working fine with private Pages
• No recent changes were made to my subscription status

Question

Has anyone else encountered this issue where GitHub Pro incorrectly shows that private Pages aren't supported? Any suggestions for resolving this apparent system error?

[mecodeatlas]

Hi @xunxun2001! 👋

The best place to go for answers to account-specific questions like this one is opening a ticket on our Support page. Please open a ticket with them :)

[xunxun2001]

Thank you, I've already opened a ticket and resolved this issue.

They mentioned they have a slight bug where if your account briefly reverts to the free plan, the Pages sites get stuck in an odd state.