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to_device message went missing from vdh->matthew with megolm session data #2711

Closed
Tracked by #2996
ara4n opened this issue Dec 7, 2016 · 5 comments
Closed
Tracked by #2996

to_device message went missing from vdh->matthew with megolm session data #2711

ara4n opened this issue Dec 7, 2016 · 5 comments
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A-E2EE P1 S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect X-Needs-Info This issue is blocked awaiting information from the reporter

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@ara4n
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ara4n commented Dec 7, 2016 

2016-12-06 15:04:34.568 sharing keys with device @matthew:matrix.org:VACHRWKSRK
2016-12-06 15:04:34.568 Using sessionid 9Qn7CnpPkl4+GKsM1Wxry9SPNL8nF/FgbA2r8TOp8Nw for device @matthew:matrix.org:VACHRWKSRK

never made it through from vdh's riot-web to mine.
@richvdh
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richvdh commented Dec 12, 2016

annoyingly I've now left it long enough that all the logs have been rotated :/

richvdh added a commit to matrix-org/synapse that referenced this issue Dec 15, 2016
@richvdh
Add some logging for syncing to_device events
edc6a1e 
Attempt to track down the loss of to_device events
(element-hq/element-web#2711 etc).
@richvdh richvdh mentioned this issue Dec 15, 2016
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@ara4n ara4n added the S-Major Severely degrades major functionality or product features, with no satisfactory workaround label Dec 18, 2016
@richvdh richvdh mentioned this issue Jan 19, 2017
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@lampholder
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Do we have some logs available for this? Is it possible to make material progress with this issue, or is it waiting for a recurrence?

@lampholder lampholder added the X-Needs-Info This issue is blocked awaiting information from the reporter label Apr 3, 2017
@ara4n
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ara4n commented Apr 3, 2017

waiting for a recurrence, unless richvdh thinks he's fixed a possible cause of to_device events going missing over federation somewhere along the line.

@richvdh
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richvdh commented Apr 3, 2017

I don't think I did anything that would fix it, but given this hasn't been seen for months, I vote for closing it.

@lampholder
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Agreed - we can always reopen if we see more instances.

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A-E2EE P1 S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect X-Needs-Info This issue is blocked awaiting information from the reporter
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@ara4n @richvdh @lampholder