[Website]: Shared mailbox is not synchronized

[ch-m-mueller]

Type of issue

Other

What documentation page is affected

https://www.elastic.co/docs/reference/search-connectors/es-connectors-outlook

What happened?

I have installed an outlook connector according to the installation instructions: Link. I am using an Office 365 Business Basic account with one user. The personal mailbox of one user is synchronized. Now, I have created a second, shared mailbox that is not synchronized. Does a specific configuration have to be made so that all mailboxes are synchronized? Thank you for your support.

Additional info

No response

[leemthompo]

@elastic/search-extract-and-transform can you take a look please and see if we can clarify this in the docs

[artem-shelkovnikov]

Hey @ch-m-mueller,

All mailboxes should be synced as long as they are under the same tenant. Can you describe your setup in more details?

[ch-m-mueller]

Thank you for your feedback. You find attached a screenshot of the Exchange Admin Center (admin.exchange.microsoft.com/#/mailboxes). My current guess is that it could be because the user "info" is Unlicensed.