data-box-edge-gateway-create-support-package.md

author	ms.service	ms.topic	ms.date	ms.author
alkohli	databox	include	03/05/2019	alkohli

If you experience any device issues, you can create a support package from the system logs. Microsoft Support uses this package to troubleshoot the issues. Follow these steps to create a support package:

1. Connect to the PowerShell interface of your device.

2. Use the Get-HcsNodeSupportPackage command to create a support package. The usage of the cmdlet is as follows:

   Get-HcsNodeSupportPackage [-Path] <string> [-Zip] [-ZipFileName <string>] [-Include {None | RegistryKeys | EtwLogs
           | PeriodicEtwLogs | LogFiles | DumpLog | Platform | FullDumps | MiniDumps | ClusterManagementLog | ClusterLog |
           UpdateLogs | CbsLogs | StorageCmdlets | ClusterCmdlets | ConfigurationCmdlets | KernelDump | RollbackLogs |
           Symbols | NetworkCmdlets | NetworkCmds | Fltmc | ClusterStorageLogs | UTElement | UTFlag | SmbWmiProvider |
           TimeCmds | LocalUILogs | ClusterHealthLogs | BcdeditCommand | BitLockerCommand | DirStats | ComputeRolesLogs |
           ComputeCmdlets | DeviceGuard | Manifests | MeasuredBootLogs | Stats | PeriodicStatLogs | MigrationLogs |
           RollbackSupportPackage | ArchivedLogs | Default}] [-MinimumTimestamp <datetime>] [-MaximumTimestamp <datetime>]
           [-IncludeArchived] [-IncludePeriodicStats] [-Credential <pscredential>]  [<CommonParameters>]

   The cmdlet collects logs from your device and copies those logs to a specified network or local share.

   The parameters used are as follows:

   • -Path - Specify the network or the local path to copy support package to. (required)
   • -Credential - Specify the credentials to access the protected path.
   • -Zip - Specify to generate a zip file.
   • -Include - Specify to include the components to be included in the support package. If not specified, Default is assumed.
   • -IncludeArchived - Specify to include archived logs in the support package.
   • -IncludePeriodicStats - Specify to include periodic stat logs in the support package.