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Feedback widget #196

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scottsfarley93 opened this issue Mar 13, 2019 · 2 comments
Open

Feedback widget #196

scottsfarley93 opened this issue Mar 13, 2019 · 2 comments

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@scottsfarley93
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With the addition of events in #183, there is now a mechanism for sending direct feedback about irrelevant or missing search results from the plugin. We should create a feedback widget that allows users to report such feedback during a search session. It could be really simple, but something that allows feedback to be directly surfaced would be super helpful in triaging and improving the search engine.

@andrewharvey
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I'm interested in what the UX would look like.

Like if no search results are found would it show some italicised click here to report a missing feature?
Or a small "improve these results" text below the results?

@katydecorah katydecorah removed this from the v4.0.0 milestone Mar 22, 2019
@katydecorah
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Per scrum today, we're going to hold on introducing the feedback widget in v4. I've removed the milestone label from this issue.

For context, we discussed appending a link "Submit search feedback" to the geocoder results. That link would open up https://labs.mapbox.com/geocoder-feedback/?search=myplace&options={} where we'd pass the query and the options set on the geocoder through the URL so that /geocoder-feedback can accept the parameters and allow the user to quickly submit their feedback.

A round up of things we need to scope/figure out to introduce this feature:

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3 participants