Make geolocation tags searchable in Replays

[Fwang36]

Problem Statement

The browser sdks populate the geolocation data for user and for node you can use setUser({}) to set user geolocation data like this -

Sentry.setUser({
            id: "123455",
            ip_address: "33.12.2.4",
            email: "[email protected]",
            geo: {
                country_code: "usa",
                city: "baltimore"
            }
})

When set, you can search for the properties in Discover. Since replays use setUser({}) as well, we should make these properties also searchable for Replay.

Solution Brainstorm

Attach the geolocation data to replay events, or at least allow the geo.* tags to be searchable in the Replay search bar.

Product Area

Replays

[getsantry]

Assigning to @getsentry/support for routing, due by Friday, June 9th at 5:00 pm (sfo). ⏲️

[getsantry]

Routing to @getsentry/product-owners-replays for triage, due by Tuesday, June 13th at 11:51 (yyz). ⏲️

[bruno-garcia]

Thanks for raising this. We'll add this to our backlog and discuss it during backlog refinement.
To help us understand the use case, could you share a bit how this can help you find relevant replays?

[nikhaxuall]

I'm not the original requester, but I'll share our use case. We have a low volume, high touch application. We occasionally have users reach out to our support team before they can be identified/tagged by our application. In those instances the replays only have the users IP address. Geo-location data can help our support team narrow down which replay is pertinent to the user. If there are currently 50 users going through our signup flow and only one of those is from Minneapolis, it's easy to match up the replay to the correct user. Currently they have to either guess, or get lucky finding something in Discover they can use to back into a replay.

[bruno-garcia]

In those instances the replays only have the users IP address.

Could you search by user.ip: xxx.xxx.xxx.xxx in that case? That should be already available

[nikhaxuall]

In those instances the replays only have the users IP address.

Could you search by user.ip: xxx.xxx.xxx.xxx in that case? That should be already available

Potentially, but our user-base is largely non-technical (and it's not uncommon for them to be tech-hostile). Walking them through getting their IP address would be a trial. Especially because they may be interfacing with our support team via phone or on a different device/location than where they initially encountered the error.

[bruno-garcia]

Oh I misunderstood this:

In those instances the replays only have the users IP address.

As you having the IP to search on.

Could you set the users email to the scope? and search by email?

[nikhaxuall]

We're tagging things as soon as we have the data. Unfortunately, some users are having issues before we're able to tag them. The geolocation info would just be another angle that could potentially help our support team narrow down which replay went with which user.

[bruno-garcia]

Thanks for sharing your use case. I'll tag @jas-kas for help prioritizing

[bruno-garcia]

This happens on Relay:

https://github.com/getsentry/relay/blob/b82aa67e8be9277ae826ee17a6ded22d133cdb9b/relay-event-normalization/src/event.rs#L512

@JoshFerge said:

just have to use the ip and get the lookup in relay and add it to the replay segment json