diff --git a/src/NuGetGallery/App_Start/Routes.cs b/src/NuGetGallery/App_Start/Routes.cs
index 5a79eccd57..edf51e8ecf 100644
--- a/src/NuGetGallery/App_Start/Routes.cs
+++ b/src/NuGetGallery/App_Start/Routes.cs
@@ -276,9 +276,14 @@ public static void RegisterUIRoutes(RouteCollection routes)
 
             routes.MapRoute(
                 RouteName.AdminDeleteAccount,
-               "account/delete/{accountName}",
+                "account/delete/{accountName}",
                 new { controller = "Users", action = "Delete" });
 
+            routes.MapRoute(
+                RouteName.UserDeleteAccount,
+                "account/delete",
+                new { controller = "Users", action = "DeleteRequest" });
+
             routes.MapRoute(
                 RouteName.Account,
                 "account/{action}",
diff --git a/src/NuGetGallery/Areas/Admin/Models/IssueStatusKeys.cs b/src/NuGetGallery/Areas/Admin/Models/IssueStatusKeys.cs
index 1bcc1dd881..8e7ef376b2 100644
--- a/src/NuGetGallery/Areas/Admin/Models/IssueStatusKeys.cs
+++ b/src/NuGetGallery/Areas/Admin/Models/IssueStatusKeys.cs
@@ -1,11 +1,11 @@
 namespace NuGetGallery.Areas.Admin.Models
 {
-    internal class IssueStatusKeys
+    public class IssueStatusKeys
     {
-        internal const int New = 0;
-        internal const int Working = 1;
-        internal const int WaitingForCustomer = 2;
-        internal const int Resolved = 3;
+        public const int New = 0;
+        public const int Working = 1;
+        public const int WaitingForCustomer = 2;
+        public const int Resolved = 3;
 
         /// <summary>
         /// Does not exist in database.
diff --git a/src/NuGetGallery/Areas/Admin/Services/ISupportRequestService.cs b/src/NuGetGallery/Areas/Admin/Services/ISupportRequestService.cs
index 0d491b6714..77e263549b 100644
--- a/src/NuGetGallery/Areas/Admin/Services/ISupportRequestService.cs
+++ b/src/NuGetGallery/Areas/Admin/Services/ISupportRequestService.cs
@@ -1,6 +1,7 @@
 // Copyright (c) .NET Foundation. All rights reserved.
 // Licensed under the Apache License, Version 2.0. See License.txt in the project root for license information.
 
+using System;
 using System.Collections.Generic;
 using System.Threading.Tasks;
 using NuGetGallery.Areas.Admin.Models;
@@ -33,7 +34,7 @@ public interface ISupportRequestService
         /// <returns>Returns a <see cref="IReadOnlyCollection{Issue}"/> that matches the provided filter parameters.</returns>
         IReadOnlyCollection<Issue> GetIssues(int? assignedTo = null, string reason = null, int? issueStatusId = null, string galleryUsername = null);
 
-        Task AddNewSupportRequestAsync(string subject, string message, string requestorEmailAddress, string reason,
+        Task<bool> AddNewSupportRequestAsync(string subject, string message, string requestorEmailAddress, string reason,
             User user, Package package = null);
         Task UpdateIssueAsync(int issueId, int? assignedToId, int issueStatusId, string comment, string editedBy);
         int GetIssueCount(int? assignedToId, string reason, int? issueStatusId);
diff --git a/src/NuGetGallery/Areas/Admin/Services/SupportRequestService.cs b/src/NuGetGallery/Areas/Admin/Services/SupportRequestService.cs
index 37b86224bd..ce9b4e6a5f 100644
--- a/src/NuGetGallery/Areas/Admin/Services/SupportRequestService.cs
+++ b/src/NuGetGallery/Areas/Admin/Services/SupportRequestService.cs
@@ -197,10 +197,11 @@ public async Task UpdateIssueAsync(int issueId, int? assignedToId, int issueStat
             }
         }
 
-        public async Task AddNewSupportRequestAsync(string subject, string message, string requestorEmailAddress, string reason,
+        public async Task<bool> AddNewSupportRequestAsync(string subject, string message, string requestorEmailAddress, string reason,
             User user, Package package = null)
         {
             var loggedInUser = user?.Username ?? "Anonymous";
+            bool result = true;
 
             try
             {
@@ -236,6 +237,7 @@ public async Task AddNewSupportRequestAsync(string subject, string message, stri
             catch (SqlException sqlException)
             {
                 QuietLog.LogHandledException(sqlException);
+                result = false;
 
                 var packageInfo = "N/A";
                 if (package != null)
@@ -249,8 +251,10 @@ public async Task AddNewSupportRequestAsync(string subject, string message, stri
             }
             catch (Exception e) //In case getting data from PagerDuty has failed
             {
+                result = false;
                 QuietLog.LogHandledException(e);
             }
+            return result;
         }
 
         private async Task AddIssueAsync(Issue issue)
diff --git a/src/NuGetGallery/Areas/Admin/ViewModels/DeleteUserAccountViewModel.cs b/src/NuGetGallery/Areas/Admin/ViewModels/DeleteUserAccountViewModel.cs
index e28266cc93..4df92987b0 100644
--- a/src/NuGetGallery/Areas/Admin/ViewModels/DeleteUserAccountViewModel.cs
+++ b/src/NuGetGallery/Areas/Admin/ViewModels/DeleteUserAccountViewModel.cs
@@ -1,24 +1,17 @@
 // Copyright (c) .NET Foundation. All rights reserved.
 // Licensed under the Apache License, Version 2.0. See License.txt in the project root for license information.
 
-using System.Collections.Generic;
 using System.ComponentModel.DataAnnotations;
 
 namespace NuGetGallery.Areas.Admin.ViewModels
 {
-    public class DeleteUserAccountViewModel
+    public class DeleteUserAccountViewModel : DeleteAccountViewModel
     {
         public DeleteUserAccountViewModel()
         {
             ShouldUnlist = true;
         }
 
-        public List<ListPackageItemViewModel> Packages { get; set; }
-
-        public User User { get; set; }
-
-        public string AccountName { get; set; }
-
         [Required(ErrorMessage = "Please sign using your name.")]
         [StringLength(1000)]
         [Display(Name = "Signature")]
@@ -26,8 +19,6 @@ public DeleteUserAccountViewModel()
 
         [Display(Name = "Unlist the packages with no other owners.")]
         public bool ShouldUnlist { get; set; }
-
-        public bool HasOrphanPackages { get; set; }
     }
 
 }
diff --git a/src/NuGetGallery/Areas/Admin/Views/DeleteAccount/DeleteUserAccount.cshtml b/src/NuGetGallery/Areas/Admin/Views/DeleteAccount/DeleteUserAccount.cshtml
index c891c5f679..26b4c63768 100644
--- a/src/NuGetGallery/Areas/Admin/Views/DeleteAccount/DeleteUserAccount.cshtml
+++ b/src/NuGetGallery/Areas/Admin/Views/DeleteAccount/DeleteUserAccount.cshtml
@@ -29,7 +29,7 @@
             </div>
         </div>
         <div class="form-group danger-zone">
-            @using (Html.BeginForm("Delete", "Users", new { id = "delete-form" }))
+            @using (Html.BeginForm("Delete", "Users", FormMethod.Post, new { id = "delete-form" }))
             {
                 @Html.HttpMethodOverride(HttpVerbs.Delete)
                 @Html.AntiForgeryToken()
@@ -71,7 +71,7 @@
 @section BottomScripts {
     <script type="text/javascript">
         $(function () {
-            $('#delete-form').submit(function(e) {
+            $('#delete-form').submit(function (e) {
                 if (!confirm('Are you sure you want to continue to delete this account?')) {
                     e.preventDefault();
                 }
diff --git a/src/NuGetGallery/Controllers/PackagesController.cs b/src/NuGetGallery/Controllers/PackagesController.cs
index 9d1bd31cf3..e92a6c5021 100644
--- a/src/NuGetGallery/Controllers/PackagesController.cs
+++ b/src/NuGetGallery/Controllers/PackagesController.cs
@@ -763,12 +763,14 @@ public virtual ActionResult ContactOwners(string id)
                 return HttpNotFound();
             }
 
+            bool hasOwners = package.PackageRegistration.Owners.Any();
             var model = new ContactOwnersViewModel
             {
                 PackageId = package.PackageRegistration.Id,
                 ProjectUrl = package.ProjectUrl,
                 Owners = package.PackageRegistration.Owners.Where(u => u.EmailAllowed),
                 CopySender = true,
+                HasOwners = hasOwners
             };
 
             return View(model);
diff --git a/src/NuGetGallery/Controllers/UsersController.cs b/src/NuGetGallery/Controllers/UsersController.cs
index ed20af61fd..8b0e90ee00 100644
--- a/src/NuGetGallery/Controllers/UsersController.cs
+++ b/src/NuGetGallery/Controllers/UsersController.cs
@@ -8,6 +8,8 @@
 using System.Net.Mail;
 using System.Threading.Tasks;
 using System.Web.Mvc;
+using NuGetGallery.Areas.Admin;
+using NuGetGallery.Areas.Admin.Models;
 using NuGetGallery.Areas.Admin.ViewModels;
 using NuGetGallery.Authentication;
 using NuGetGallery.Configuration;
@@ -28,6 +30,7 @@ public partial class UsersController
         private readonly AuthenticationService _authService;
         private readonly ICredentialBuilder _credentialBuilder;
         private readonly IDeleteAccountService _deleteAccountService;
+        private readonly ISupportRequestService _supportRequestService;
 
         public UsersController(
             ICuratedFeedService feedsQuery,
@@ -38,7 +41,8 @@ public UsersController(
             IAppConfiguration config,
             AuthenticationService authService,
             ICredentialBuilder credentialBuilder,
-            IDeleteAccountService deleteAccountService)
+            IDeleteAccountService deleteAccountService,
+            ISupportRequestService supportRequestService)
         {
             _curatedFeedService = feedsQuery ?? throw new ArgumentNullException(nameof(feedsQuery));
             _userService = userService ?? throw new ArgumentNullException(nameof(userService));
@@ -49,6 +53,7 @@ public UsersController(
             _authService = authService ?? throw new ArgumentNullException(nameof(authService));
             _credentialBuilder = credentialBuilder ?? throw new ArgumentNullException(nameof(credentialBuilder));
             _deleteAccountService = deleteAccountService ?? throw new ArgumentNullException(nameof(deleteAccountService));
+            _supportRequestService = supportRequestService ?? throw new ArgumentNullException(nameof(supportRequestService));
         }
 
         [HttpGet]
@@ -94,6 +99,65 @@ public virtual ActionResult Account()
             return AccountView(new AccountViewModel());
         }
 
+        [HttpGet]
+        [Authorize]
+        public virtual ActionResult DeleteRequest()
+        {
+            var user = GetCurrentUser();
+
+            if (user == null || user.IsDeleted)
+            {
+                return HttpNotFound("User not found.");
+            }
+
+            var listPackageItems = _packageService
+                 .FindPackagesByOwner(user, includeUnlisted: true)
+                 .Select(p => new ListPackageItemViewModel(p))
+                 .ToList();
+
+            bool hasPendingRequest = _supportRequestService.GetIssues().Where((issue)=> string.Equals(issue.CreatedBy, user.Username) && 
+                                                                                 string.Equals(issue.IssueTitle, Strings.AccountDelete_SupportRequestTitle) &&
+                                                                                 issue.Key != IssueStatusKeys.Resolved).Any();
+
+            var model = new DeleteAccountViewModel()
+            {
+                Packages = listPackageItems,
+                User = user,
+                AccountName = user.Username,
+                HasOrphanPackages = listPackageItems.Any(p => p.Owners.Count <= 1),
+                HasPendingRequests = hasPendingRequest
+            };
+            
+            return View("DeleteAccount", model);
+        }
+
+        [HttpPost]
+        [Authorize]
+        [ValidateAntiForgeryToken]
+        public virtual async Task<ActionResult> RequestAccountDeletion()
+        {
+            var user = GetCurrentUser();
+
+            if (user == null || user.IsDeleted)
+            {
+                return HttpNotFound("User not found.");
+            }
+
+            bool isSupportRequestCreated = await _supportRequestService.AddNewSupportRequestAsync(Strings.AccountDelete_SupportRequestTitle,
+                                                    Strings.AccountDelete_SupportRequestTitle,
+                                                    user.EmailAddress,
+                                                    "The user requested to have the account deleted.",
+                                                    user);
+            if (!isSupportRequestCreated)
+            {
+                TempData["RequestFailedMessage"] = Strings.AccountDelete_CreateSupportRequestFails;
+                return RedirectToAction("DeleteRequest");
+            }
+            _messageService.SendAccountDeleteNotice(user.ToMailAddress(), user.Username);
+           
+            return RedirectToAction("DeleteRequest");
+        }
+
         [HttpGet]
         [Authorize(Roles = "Admins")]
         public virtual ActionResult Delete(string accountName)
diff --git a/src/NuGetGallery/NuGetGallery.csproj b/src/NuGetGallery/NuGetGallery.csproj
index dd9ed96eb5..eb086e9691 100644
--- a/src/NuGetGallery/NuGetGallery.csproj
+++ b/src/NuGetGallery/NuGetGallery.csproj
@@ -1586,6 +1586,7 @@
     <Compile Include="Services\ReflowPackageService.cs" />
     <Compile Include="Services\TelemetryService.cs" />
     <Compile Include="Areas\Admin\ViewModels\DeleteUserAccountViewModel.cs" />
+    <Compile Include="ViewModels\DeleteAccountViewModel.cs" />
     <Compile Include="ViewModels\PackageOwnersResultViewModel.cs" />
     <Compile Include="ViewModels\ManagePackagesListViewModel.cs" />
     <Compile Include="ViewModels\ApiKeyListViewModel.cs" />
@@ -1956,6 +1957,7 @@
     <Content Include="Areas\Admin\Views\DeleteAccount\DeleteUserAccount.cshtml" />
     <Content Include="Views\Users\_UserPackagesListForDeletedAccount.cshtml" />
     <Content Include="Views\Users\_ReservedNamespacesList.cshtml" />
+    <Content Include="Views\Users\DeleteAccount.cshtml" />
     <Content Include="Views\Authentication\SignInNuGetAccount.cshtml" />
   </ItemGroup>
   <ItemGroup>
diff --git a/src/NuGetGallery/RouteNames.cs b/src/NuGetGallery/RouteNames.cs
index 9aab36a5af..9778144114 100644
--- a/src/NuGetGallery/RouteNames.cs
+++ b/src/NuGetGallery/RouteNames.cs
@@ -77,5 +77,6 @@ public static class RouteName
         public const string JsonApi = "JsonApi";
         public const string Downloads = "Downloads";
         public const string AdminDeleteAccount = "AdminDeleteAccount";
+        public const string UserDeleteAccount = "DeleteAccount";
     }
 }
diff --git a/src/NuGetGallery/Services/IMessageService.cs b/src/NuGetGallery/Services/IMessageService.cs
index 982fe641e3..8373a8d366 100644
--- a/src/NuGetGallery/Services/IMessageService.cs
+++ b/src/NuGetGallery/Services/IMessageService.cs
@@ -24,5 +24,6 @@ public interface IMessageService
         void SendCredentialAddedNotice(User user, Credential added);
         void SendContactSupportEmail(ContactSupportRequest request);
         void SendPackageAddedNotice(Package package, string packageUrl, string packageSupportUrl, string emailSettingsUrl);
+        void SendAccountDeleteNotice(MailAddress mailAddress, string userName);
     }
 }
\ No newline at end of file
diff --git a/src/NuGetGallery/Services/MessageService.cs b/src/NuGetGallery/Services/MessageService.cs
index 15de439b35..99cfd746c8 100644
--- a/src/NuGetGallery/Services/MessageService.cs
+++ b/src/NuGetGallery/Services/MessageService.cs
@@ -647,6 +647,36 @@ [change your email notification settings]({5}).
             }
         }
 
+        public void SendAccountDeleteNotice(MailAddress mailAddress, string account)
+        {
+            string body = @"We received a request to delete your account {0}. If you did not initiate this request please contact the {1} team immediately.
+{2}When your account will be deleted, we will:{2}
+ - revoke your API key(s)
+ - remove you as the owner for any package you own 
+ - remove your ownership from any ID prefix reservations and delete any ID prefix reservations that you were the only owner of 
+
+{2}We will not delete the NuGet packages associated with the account.
+
+Thanks,
+{2}The {1} Team";
+
+            body = String.Format(
+                CultureInfo.CurrentCulture,
+                body,
+                account,
+                Config.GalleryOwner.DisplayName,
+                Environment.NewLine);
+
+            using (var mailMessage = new MailMessage())
+            {
+                mailMessage.Subject = Strings.AccountDelete_SupportRequestTitle;
+                mailMessage.Body = body;
+                mailMessage.From = Config.GalleryNoReplyAddress;
+
+                mailMessage.To.Add(mailAddress.Address);
+                SendMessage(mailMessage);
+            }
+        }
         private static void AddOwnersToMailMessage(PackageRegistration packageRegistration, MailMessage mailMessage)
         {
             foreach (var owner in packageRegistration.Owners.Where(o => o.EmailAllowed))
diff --git a/src/NuGetGallery/Strings.Designer.cs b/src/NuGetGallery/Strings.Designer.cs
index 2cd7e6570b..5d95bfff46 100644
--- a/src/NuGetGallery/Strings.Designer.cs
+++ b/src/NuGetGallery/Strings.Designer.cs
@@ -69,6 +69,15 @@ public static string AccountDelete_AccountAlreadyDeleted {
             }
         }
         
+        /// <summary>
+        ///   Looks up a localized string similar to The request failed to be submitted. Please try again or contact support..
+        /// </summary>
+        public static string AccountDelete_CreateSupportRequestFails {
+            get {
+                return ResourceManager.GetString("AccountDelete_CreateSupportRequestFails", resourceCulture);
+            }
+        }
+        
         /// <summary>
         ///   Looks up a localized string similar to An exception was encoutered while trying to delete the account:{0}. {1}.
         /// </summary>
@@ -87,6 +96,15 @@ public static string AccountDelete_Success {
             }
         }
         
+        /// <summary>
+        ///   Looks up a localized string similar to DeleteAccountRequest.
+        /// </summary>
+        public static string AccountDelete_SupportRequestTitle {
+            get {
+                return ResourceManager.GetString("AccountDelete_SupportRequestTitle", resourceCulture);
+            }
+        }
+        
         /// <summary>
         ///   Looks up a localized string similar to Current user not found..
         /// </summary>
diff --git a/src/NuGetGallery/Strings.resx b/src/NuGetGallery/Strings.resx
index 076be86c3f..cf94881f40 100644
--- a/src/NuGetGallery/Strings.resx
+++ b/src/NuGetGallery/Strings.resx
@@ -633,4 +633,10 @@ For more information, please contact '{2}'.</value>
   <data name="VerifyPackage_UserNonExistent" xml:space="preserve">
     <value>The user '{0}' doesn't exist. You cannot upload a package as a user that doesn't exist.</value>
   </data>
+  <data name="AccountDelete_CreateSupportRequestFails" xml:space="preserve">
+    <value>The request failed to be submitted. Please try again or contact support.</value>
+  </data>
+  <data name="AccountDelete_SupportRequestTitle" xml:space="preserve">
+    <value>DeleteAccountRequest</value>
+  </data>
 </root>
\ No newline at end of file
diff --git a/src/NuGetGallery/ViewModels/ContactOwnersViewModel.cs b/src/NuGetGallery/ViewModels/ContactOwnersViewModel.cs
index 8e6b59cc71..aabb5d51d5 100644
--- a/src/NuGetGallery/ViewModels/ContactOwnersViewModel.cs
+++ b/src/NuGetGallery/ViewModels/ContactOwnersViewModel.cs
@@ -22,5 +22,7 @@ public class ContactOwnersViewModel
         [Required(ErrorMessage = "Please enter a message.")]
         [StringLength(4000)]
         public string Message { get; set; }
+
+        public bool HasOwners { get; set; }
     }
 }
\ No newline at end of file
diff --git a/src/NuGetGallery/ViewModels/DeleteAccountViewModel.cs b/src/NuGetGallery/ViewModels/DeleteAccountViewModel.cs
new file mode 100644
index 0000000000..6f201fe143
--- /dev/null
+++ b/src/NuGetGallery/ViewModels/DeleteAccountViewModel.cs
@@ -0,0 +1,20 @@
+// Copyright (c) .NET Foundation. All rights reserved.
+// Licensed under the Apache License, Version 2.0. See License.txt in the project root for license information.
+
+using System.Collections.Generic;
+
+namespace NuGetGallery
+{
+    public class DeleteAccountViewModel
+    {
+        public List<ListPackageItemViewModel> Packages { get; set; }
+
+        public User User { get; set; }
+
+        public string AccountName { get; set; }
+
+        public bool HasOrphanPackages { get; set; }
+
+        public bool HasPendingRequests { get; set; }
+    }
+}
\ No newline at end of file
diff --git a/src/NuGetGallery/Views/Packages/ContactOwners.cshtml b/src/NuGetGallery/Views/Packages/ContactOwners.cshtml
index 1924c64910..65c99ab59c 100644
--- a/src/NuGetGallery/Views/Packages/ContactOwners.cshtml
+++ b/src/NuGetGallery/Views/Packages/ContactOwners.cshtml
@@ -59,20 +59,40 @@
             }
             else
             {
-                @ViewHelpers.AlertWarning(
-                    @<text>
-                        Sorry, the owners of this package do not allow contacting them through this form.
+                if (Model.HasOwners)
+                {
+                    @ViewHelpers.AlertWarning(
+                        @<text>
+                            Sorry, the owners of this package do not allow contacting them through this form.
 
-                        @if (string.IsNullOrEmpty(Model.ProjectUrl))
-                        {
-                            @:You can try contacting the package owners of "@Model.PackageId" through its <a href="@Model.ProjectUrl">Project Site</a>
-                        }
-                        else
-                        {
-                            @:You'll have to find some other way to contact them.
-                        }
-                    </text>
-                );
+                            @if (!string.IsNullOrEmpty(Model.ProjectUrl))
+                            {
+                                @:You can try contacting the package owners of "@Model.PackageId" through its <a href="@Model.ProjectUrl">Project Site</a>
+                            }
+                            else
+                            {
+                                @:You'll have to find some other way to contact them.
+                            }
+                        </text>
+                         );
+                }
+                else
+                {
+                    @ViewHelpers.AlertWarning(
+                        @<text>
+                            Sorry, this package has no owners and is not being actively maintained on @Config.Current.Brand .
+
+                            @if (!string.IsNullOrEmpty(Model.ProjectUrl))
+                            {
+                                @:You can try contacting the package owners of "@Model.PackageId" through its <a href="@Model.ProjectUrl">Project Site</a>
+                            }
+                            else
+                            {
+                                @:You'll have to find some other way to contact them.
+                            }
+                        </text>
+                        );
+                }
             }
             </div>
     </div>
diff --git a/src/NuGetGallery/Views/Packages/DisplayPackage.cshtml b/src/NuGetGallery/Views/Packages/DisplayPackage.cshtml
index 2f32d202ef..0bcd90379a 100644
--- a/src/NuGetGallery/Views/Packages/DisplayPackage.cshtml
+++ b/src/NuGetGallery/Views/Packages/DisplayPackage.cshtml
@@ -629,18 +629,25 @@
 
             <h2>Owners</h2>
             <ul class="list-unstyled owner-list">
-                @foreach (var owner in Model.Owners)
-                {
-                    <li>
-                        @if (!String.IsNullOrEmpty(owner.EmailAddress))
-                        {
-                            <a href="@Url.User(owner)" title="@owner.Username">@ViewHelpers.GravatarImage(owner.EmailAddress, owner.Username, Constants.GravatarElementSize)</a>
-                        }
-                        <a href="@Url.User(owner)" title="@owner.Username">
-                            @owner.Username
-                        </a>
-                    </li>
-                }
+                @if (!Model.Owners.Any())
+    {
+            @ViewHelpers.AlertWarning(@<text>This package has no owners and is not being actively maintained.</text>)
+}
+else
+{
+foreach (var owner in Model.Owners)
+{
+            <li>
+                @if (!String.IsNullOrEmpty(owner.EmailAddress))
+    {
+            <a href="@Url.User(owner)" title="@owner.Username">@ViewHelpers.GravatarImage(owner.EmailAddress, owner.Username, Constants.GravatarElementSize)</a>
+}
+                <a href="@Url.User(owner)" title="@owner.Username">
+                    @owner.Username
+                </a>
+            </li>
+}
+}
             </ul>
 
             @if (!Model.Deleted)
diff --git a/src/NuGetGallery/Views/Users/DeleteAccount.cshtml b/src/NuGetGallery/Views/Users/DeleteAccount.cshtml
new file mode 100644
index 0000000000..29fe9e43d0
--- /dev/null
+++ b/src/NuGetGallery/Views/Users/DeleteAccount.cshtml
@@ -0,0 +1,93 @@
+@using NuGetGallery
+@model NuGetGallery.DeleteAccountViewModel
+@{
+    ViewBag.Title = "Delete Account " + Model.AccountName;
+    ViewBag.MdPageColumns = Constants.ColumnsFormMd;
+    Layout = "~/Views/Shared/Gallery/Layout.cshtml";
+}
+
+<section role="main" class="container main-container page-delete-account">
+    <div class="form-group">
+        <div class="form-group package-controls">
+            <h1 class="text-center">Delete Account</h1>
+            <div class="text-center ms-font-xxl">
+                <a href="@Url.User(@Model.User)">@Model.AccountName</a>
+            </div>
+            @if ((TempData["RequestFailedMessage"] != null))
+            {
+                var message = (string)TempData["RequestFailedMessage"];
+                @ViewHelpers.AlertDanger(@<p><b class="keywords">@message</b> <br /></p>)
+            }
+            else
+            {
+                if (Model.HasPendingRequests)
+                {
+                    @ViewHelpers.AlertWarning(@<text>
+                        <b class="keywords">Request submitted.</b> <br />
+                        It may take up to 5 business days to process account deletion requests. <a href="https://go.microsoft.com/fwlink/?linkid=862770">Read more.</a><br />
+                    </text>)
+                }
+                else
+                {
+                    @ViewHelpers.AlertWarning(@<text><strong class="keywords">Important</strong> <br />
+                        Once your account is deleted you cannot undo it. <a href="https://go.microsoft.com/fwlink/?linkid=862770">Read more.</a><br />
+                    </text>)
+                    <p>
+                        When you account is deleted we will<br />
+                        <ul>
+                            <li>Revoke your api key(s).</li>
+                            <li>Remove you as the owner for any packages you own.</li>
+                            <li>Remove your ownership from any ID prefix reservations and delete any ID prefix reservations that you were the only owner of.</li>
+                            <li>Not delete the NuGet packages associated with the account.</li>
+                        </ul>
+                    </p>
+                    if (Model.HasOrphanPackages)
+                    {
+                            @ViewHelpers.AlertDanger(@<text>One or more packages do not have co-owners.</text>)
+                    }
+                    <p>
+                        Before submitting the request, it is recommended that you transfer ownership of any package where you are the sole owner, using the <i>manage owners</i> <i class="ms-Icon ms-Icon--People" aria-hidden="true"></i> button for that package below. Read more about <a href="https://go.microsoft.com/fwlink/?linkid=862794">Manage package owners.</a>
+                        This will enable us to expedite processing your request.<br />
+                        If you choose to proceed without fixing this issue, someone from the NuGet team may reach out and work with you to find a resolution.
+                    </p>
+                    <div class="form-group">
+                        @{
+                            @Html.Partial("_UserPackagesListForDeletedAccount", new ManagePackagesListViewModel(@Model.Packages, "Packages"))
+                        }
+                    </div>
+                    <div class="form-group danger-zone">
+                        <text>
+                            @using (Html.BeginForm("RequestAccountDeletion", "Users", FormMethod.Post, new { id = "delete-form" }))
+                            {
+                                @Html.AntiForgeryToken()
+                                <p>
+                                    <strong>By proceeding, I understand that I am relinquishing ownership of the package/s listed above, and any existent package ID reservation/s will be dissociated with this account.</strong>
+                                </p>
+                                <div class="row form-group">
+                                    <div class="col-sm-6">
+                                        <input type="submit" class="btn btn-primary btn-danger form-control" id="delete-account" value="Submit request to delete my account." />
+                                    </div>
+                                    <div class="col-sm-6">
+                                        <a href="@Url.Home()" role="button" class="btn btn-default form-control" id="cancel-delete-account">Cancel</a>
+                                    </div>
+                                </div>
+                            }
+                        </text>
+                    </div>
+                }
+            }
+        </div>
+     </div>
+</section>
+
+@section BottomScripts {
+    <script type="text/javascript">
+        $(function () {
+            $('#delete-form').submit(function(e) {
+                if (!confirm('Are you sure you want to continue to delete this account?')) {
+                    e.preventDefault();
+                }
+            });
+        });
+    </script>
+}
\ No newline at end of file
diff --git a/tests/NuGetGallery.Facts/Controllers/UsersControllerFacts.cs b/tests/NuGetGallery.Facts/Controllers/UsersControllerFacts.cs
index d401d996da..14eae9160f 100644
--- a/tests/NuGetGallery.Facts/Controllers/UsersControllerFacts.cs
+++ b/tests/NuGetGallery.Facts/Controllers/UsersControllerFacts.cs
@@ -9,9 +9,10 @@
 using System.Threading.Tasks;
 using System.Web.Mvc;
 using Moq;
+using NuGetGallery.Areas.Admin;
+using NuGetGallery.Areas.Admin.Models;
 using NuGetGallery.Areas.Admin.ViewModels;
 using NuGetGallery.Authentication;
-using NuGetGallery.Configuration;
 using NuGetGallery.Framework;
 using NuGetGallery.Infrastructure.Authentication;
 using Xunit;
@@ -1767,12 +1768,10 @@ public void DeleteDeletedAccount()
                 // Arrange
                 string userName = "DeletedUser";
                 var controller = GetController<UsersController>();
-                
-                User testUser = new User()
-                {
-                    Username = userName,
-                    IsDeleted = true,
-                };
+           
+                var fakes = Get<Fakes>();
+                var testUser = fakes.CreateUser(userName);
+                testUser.IsDeleted = true;
                
                 GetMock<IUserService>()
                     .Setup(stub => stub.FindByUsername(userName))
@@ -1791,12 +1790,10 @@ public void DeleteHappyAccount()
                 // Arrange
                 string userName = "DeletedUser";
                 var controller = GetController<UsersController>();
+                var fakes = Get<Fakes>();
+                var testUser = fakes.CreateUser(userName);
+                testUser.IsDeleted = false;
 
-                User testUser = new User()
-                {
-                    Username = userName,
-                    IsDeleted = false,
-                };
                 PackageRegistration packageRegistration = new PackageRegistration();
                 packageRegistration.Owners.Add(testUser);
                 
@@ -1829,6 +1826,116 @@ public void DeleteHappyAccount()
                 Assert.Equal<int>(1, model.Packages.Count());
             }
         }
+
+        public class TheDeleteAccountRequestAction : TestContainer
+        {
+            [Theory]
+            [InlineData(false)]
+            [InlineData(true)]
+            public void DeleteAccountRequestView(bool withPendingIssues)
+            {
+                // Arrange
+                string userName = "DeletedUser";
+                string emailAddress = $"{userName}@coldmail.com";
+
+                var controller = GetController<UsersController>();
+                var fakes = Get<Fakes>();
+                var testUser = fakes.CreateUser(userName);
+                testUser.EmailAddress = emailAddress;
+                testUser.IsDeleted = false;
+
+                controller.SetCurrentUser(testUser);
+                PackageRegistration packageRegistration = new PackageRegistration();
+                packageRegistration.Owners.Add(testUser);
+
+                Package userPackage = new Package()
+                {
+                    Description = "TestPackage",
+                    Key = 1,
+                    Version = "1.0.0",
+                    PackageRegistration = packageRegistration
+                };
+                packageRegistration.Packages.Add(userPackage);
+
+                List<Package> userPackages = new List<Package>() { userPackage };
+                List<Issue> issues = new List<Issue>();
+                if ( withPendingIssues )
+                {
+                    issues.Add(new Issue()
+                    {
+                        IssueTitle = Strings.AccountDelete_SupportRequestTitle,
+                        OwnerEmail = emailAddress,
+                        CreatedBy = userName,
+                        IssueStatus = new IssueStatus() { Key = IssueStatusKeys.New, Name = "OneIssue" }
+                    });
+                }
+
+                GetMock<IUserService>()
+                    .Setup(stub => stub.FindByUsername(userName))
+                    .Returns(testUser);
+                GetMock<IPackageService>()
+                    .Setup(stub => stub.FindPackagesByOwner(testUser, It.IsAny<bool>()))
+                    .Returns(userPackages);
+                GetMock<ISupportRequestService>()
+                   .Setup(stub => stub.GetIssues(null, null, null, null))
+                   .Returns(issues);
+
+                // act
+                var result = controller.DeleteRequest() as ViewResult;
+                var model = (DeleteAccountViewModel)result.Model;
+
+                // Assert
+                Assert.Equal(userName, model.AccountName);
+                Assert.Equal<int>(1, model.Packages.Count());
+                Assert.Equal<bool>(true, model.HasOrphanPackages);
+                Assert.Equal<bool>(withPendingIssues, model.HasPendingRequests);
+            }
+        }
+
+        public class TheRequestAccountDeletionAction : TestContainer
+        {
+            [Theory]
+            [InlineData(false)]
+            [InlineData(true)]
+            public async Task RequestDeleteAccountAsync(bool successOnSentRequest)
+            {
+                // Arrange
+                string userName = "DeletedUser";
+                string emailAddress = $"{userName}@coldmail.com";
+
+                var controller = GetController<UsersController>();
+
+                var fakes = Get<Fakes>();
+                var testUser = fakes.CreateUser(userName);
+                testUser.EmailAddress = emailAddress;
+                controller.SetCurrentUser(testUser);
+
+                List<Package> userPackages = new List<Package>();
+                List<Issue> issues = new List<Issue>();
+
+                GetMock<IUserService>()
+                    .Setup(stub => stub.FindByUsername(userName))
+                    .Returns(testUser);
+                GetMock<IPackageService>()
+                    .Setup(stub => stub.FindPackagesByOwner(testUser, It.IsAny<bool>()))
+                    .Returns(userPackages);
+                GetMock<ISupportRequestService>()
+                   .Setup(stub => stub.GetIssues(null, null, null, userName))
+                   .Returns(issues);
+                GetMock<ISupportRequestService>()
+                  .Setup(stub => stub.AddNewSupportRequestAsync(It.IsAny<string>(), It.IsAny<string>(), It.IsAny<string>(), It.IsAny<string>(), testUser, null))
+                  .Returns(Task<bool>.FromResult(successOnSentRequest));
+
+                // act
+                var result = await controller.RequestAccountDeletion() as RedirectToRouteResult;
+
+                // Assert
+                Assert.NotNull(result);
+                Assert.Equal<string>("DeleteRequest", (string)result.RouteValues["action"]);
+                bool tempData = controller.TempData.ContainsKey("RequestFailedMessage");
+                Assert.Equal<bool>(!successOnSentRequest, tempData);
+            }
+        }
     }
 }